Clients reviews about The Premium Way Shisha & Hookah Store Australia

We had great experience at this shop. The quality of the charcoal we purchased is outstanding — it burns for a long time and provides good heat. We also got a new vase for our hookah, and the seller was very helpful, picked us a new replacement rubber seal for hookah shaft free of charge! On top of that, we received a complimentary sample of nicotine-free tobacco to try. Also they have a range of good Russian Darkside tobacco, nowhere else could find it in Vic, definitely come back to get some! We left the store completely satisfied. We will definitely recommend this shop to our friends and will be returning ourselves. Highly recommended! 🤙🏻 ~ Sonya H

I recently purchased a "Regal Queen Hookah" from The Premium Way, and I am extremely happy with the purchase experience. This hookah was quite hard to find in Australia, but Ameet was able to source it for me and his customer service was exceptional and very responsive on WhatsApp – Ameet helped test and find the right grommets for me, took photos of the hookah on various bases in the shop to choose a base that complemented the hookah, and kept me informed throughout the packing and shipping process, and everything arrived to me the next day in Sydney all the way from Melbourne. Highly recommend for a true "Premium" experience! ~ Joey T

Dropped by last Wednesday and was absolutely amazed at the customer service from a Ameet. Great shop and even better bloke. Great to have a local shop with the best range of premium flavours, fantastic trading hours. A shop ran by enthusiasts and a passion for Shisha. Whether your new to the game, or a seasoned shisha fan, The Premium Way is the way to go! Happy customer for life here and will definitely be back! ~ Leigh W

Ameet and Amy went out of their way to explain and educate me on every question I had. They took the time to understand my needs, helped me make sure that I bought what I needed, that everything I ordered would work together.. and that I did not buy anything I didn't need. They both spent plenty of time helping me and have got themselves a loyal customer as a result. Can't say enough good things about The Premium Way. ~ Daniel M

I have been to visit Ameet a couple of times now and always leave super satisfied with my experience there. Ameet has a great deal of knowledge on anything Shisha related and is able to create a very personal experience based on what I like. He always suggests nee things to me and I am always impressed by his recommendations! Also super convenient that he delivers - so glad to have found this spot!! Thanks Ameet 😊 ~ Aastha K

Possibly the best customer service I’ve ever dealt with. Definitely purchasing more from the Premium Way. Only downside was they didn’t have something I ordered in the colour I wanted after I had already ordered it. Ameet answered any questions I had with ease and communicated everything very well. And I still can’t believe how quick the delivery came. ~ Josh V

First time I went was a couple weeks ago, excellent service provided in terms of both a customer experience as well as the products they have in stock. I was given assistance with insightful recommendations for items that suit my needs and didn't feel as though I was being sold to, rather just being helped by a kind business owner. Will definitely be back and recommend to friends and strangers! ~ Furkan A

Amazing customer service! We went in to grab a new bowl for our shisha and we walked away with an amazing new shisha setup! It was great to have someone spend some time with us to explain the products we were interested in! Wouldn’t recommend someone to go anywhere else for their shisha needs than here!! Thanks again! ~ Zahra-Ommolbanin A

Today I had ordered two packs of foil for my shisha and they just delivered. Same delivery for real! They also contacted me to make sure I am home before coming. Foil has good quality and it was in a pack with name of me on it. I like that😊 That was a true customer service Thank you ~ mostafa l

I purchased from here for the first time today. The website was easy to navigate and ordering was simple. I chose same day delivery and everything arrived as expected by 3pm. Seamless supply and delivery. I would definitely recommend The Premium Way!! Thanks guys 👍🏼 ~ Sim

I’ve shopped here several times, and the service and assortment are always excellent. I was thrilled to find many things that seemed impossible to find anywhere else in Melbourne. Highly recommend it, especially for those looking for high-quality products ~ Natalia K

Excellent service & communication. Had a little issue with the wrong hose being sent and it was rectified on the day with the team providing me a free return shipping label and then also upgrading my hose to a more expensive one free of charge. Would highly recommend The Premium Way! ~ Yasin O

Went last week to purchase some extras for my Shisha and the store and everything I needed! The owner new the answer to all my questions and was able to offer a bundle which was super helpful! Great cute local store! ~ Nora D

The premium way was great! Got exactly what I was after and when shipping arrangements fell through on my behalf, they went above and beyond to go out of their way and deliver the order to my door on such short notice! Couldn’t be happier! ~ Brycen P

Multiple purchases. Always satisfied. On the last occasion, the manufacturer left out a small part, the guys from TPW express posted out a spare the next day. 11/10 customer resolution skills and satisfaction ~ Waleed E

Great and Quick Service, Ordered a shisha and its accessories received it on a next day in wallan, regional Victoria. The salesperson was friendly and very helpful, all items are of premium quality love every single one. ~ Arnesh K

The Premium Way has the best variety of flavours and sheesha products available in the market. All of the products i have purchased have been of good quality. The staff is friendly and very professional. ~ Zahera M

Love this website, great service and great pricing as well. Lots of different items available. Definitely will be a long term customer and recommend others as well 👌 ~ Nada M

Top notch service; Mia and the team went above and beyond with both my orders, and I'm absolutely stoked with my new set-up. I am looking forward to ordering from these guys again soon, 10/10! ~ Rhiannon T

Amazing sheesha flavours available here. Got pan and magic love. Both flavours were really good. Trust me its not possible to find better flavours in Melbourne. ~ Raunak C

I'm pretty clueless when it comes to sisha and was buying a gift for a mate so thank god the service was great. He was friendly, knowledgeable and recommended suitable products for them :) ~ Jessica C

Great customer service! Ameet was extremely helpful and a pleasure to deal with! Great selection of stock and products you don’t usually find anywhere. HIGHLY RECOMMEND!!! ~ Chantalle B

Amazing experience at the shop, absolutely recommend! Brilliant advices and products, you can definitely go there and you will be sure to get the best quality! ~ Fanny B

Great hookah shop. Fantastic variety of hookah tobacco and accessories. I purchased products online and in store. Received friendly and good advise from staff. My go to shop for Russian products! ~ Ivan S

Reviews from our customers

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